General FAQs

How do I place an order?

Orders are generally placed online via the online cart. Though orders can be placed over the phone, via email or fax. 

 

How will my order arrive?

The rubber will arrive wrapped in a hessian sack. Trims are bundled and packaged separately. Accessories and adhesives will arrive boxed.

When will I receive my order?

All orders received before 2 PM are despatched the same day, for next working day delivery. Please note, for next day delivery on Firestone RubberCover 045 and 060 rolls and Lineflex orders must be placed before 11 AM. 

Who will deliver my goods?

Our preferred carrier is DX, although some larger orders are sent via specialist pallet distribution companies.

Where can I get my order delivered?

Using our dropship service means you can have your order delivered anywhere in mainland UK.

How do I return something?

Please do not open any items you wish to return, they must be sealed and intact.

Please call and notify us, package and return to us at Unit 7 Blenheim Road, M40 Industrial Estate, High Wycombe, Bucks, HP12 3RS.

Please note there is a 10% restocking charge on all items.

My items have been damaged or there is a problem with my order.

Please call the office immediately.

How do I get my 20-year membrane warranty?

Please register your details on the website, log in using your credentials, select account on the top navigation bar, then orders.

Click the order you wish to generate a warranty for, scroll to the bottom and download the warranty. 

Can I get trade discounts?

We offer trade discounts based on spend, if you would like more information on opening a trade account, and the discounts available, please call us on 01494 473660. 

Marketing Materials

Promotional Mateirals

We have a great range of promotional materials available including:

  • Samples
  • Demo Boxes
  • Brochures
  • Banners
  • Stickers
  • Flags
  • Door Mats

The Office Team

Justin
Justin

Managing Director

  • Likes Wigs, fast cars & motorbikes
  • Favourite sport Rugby/London Wasps
  • Favourite food/drink Curry/Cobra
Email me
Brett
Brett

General Manager

  • Likes Mirrors & spending time with his kids
  • Favourite sport Football/Liverpool
  • Favourite food/drink Pizza/Vodka & Coke Zero
Email me
Charlie
Charlie

Business Development Manager

  • Likes Houseplants
  • Favourite sport Running
  • Favourite food/drink Cheese/Margaritas
Email me
Hannah
Hannah

Business Development Executive

  • Likes Tier 4
  • Favourite sport Kayaking
  • Favourite food/drink Ice Cream/Sex on The Beach
Email me
Luke
Luke

Internal Sales

  • Likes Gaming & romantic walks in Britwell
  • Favourite sport Football/Reading FC
  • Favourite food/drink Steak, Egg & Chips/ Disaronno & Lemonade
Email me
Tom
Tom

Internal Sales

  • Likes Golf & sunbeds
  • Favourite sport Football/Manchester United
  • Favourite food/drink Calzone/Mojito
Email me
CJ
CJ

Internal Sales

  • Likes Drinking
  • Favourite sport Walking with her daughter Alanna
  • Favourite food/drink Chicken curry/ Brandy & apple juice
Email me
Jade
Jade

Office Administrator

  • Likes Asda
  • Favourite sport Tennis
  • Favourite food/drink Roast dinner/ Red wine
Email me
Sharon
Sharon

Accounts Manager

  • Likes Her dog Mini, snow, cheese & biscuits
  • Favourite sport Ladies Netball/Mavericks
  • Favourite food/drink Spaghetti Bolognese/Cuppa tea
Email me
Tony
Tony

  • Likes Cars & group hugs
  • Favourite sport Football/Manchester United
  • Favourite food/drink McDonald’s/Budweiser
Email me
Phil
Phil

Procurement Manager

  • Likes Football & sports
  • Favourite sport Football/Wycombe Wanderers
  • Favourite food/drink Pizza/Beer
Email me
Bex
Bex

Marketing Executive

  • Likes Socialising, coffee & beans
  • Favourite sport Strength Training
  • Favourite food/drink Gnocchi/Espresso Martini
Email me
Ros
Ros

Accounts Assistant

  • Likes Dry humour, dogs, walking in the rain and making everyone smile
  • Favourite sport Formula 1
  • Favourite food/drink Homemade Pie, Chips & Peas/ Birra Moretti
Email me

The Warehouse Team

Woody
Woody

Warehouse Manager

  • Likes Going to the pub & hair dye
  • Favourite sport Football/Sheffield United
  • Favourite food/drink Thai Curry/Beer
Mikey
Mikey

Warehouse Supervisor

  • Likes Walking his dog
  • Favourite sport Football/Chelsea
  • Favourite food/drink Breakfast Bake/Whiskey
Karl
Karl

Warehouse Supervisor

  • Likes Gaming & golf
  • Favourite sport Football/Manchester United
  • Favourite food/drink Anything Spicy/Lager
Ian
Ian

Driver

  • Likes Golf, his motorbike & life in general
  • Favourite sport Football/Aston Villa
  • Favourite food/drink Steak & chips/toasted nuts ale from Marlow Brewery
Kieron
Kieron

Warehouse Operative

  • Likes Spending time with the family
  • Favourite sport Football/Chelsea
  • Favourite food/drink KFC/Lipton iced tea
Luke W
Luke W

Warehouse Operative

  • Likes Sports, cars & beer
  • Favourite sport Football/Chelsea
  • Favourite food/drink Chinese takeaway/Budweiser
Patryk
Patryk

Warehouse Operative

  • Likes Gaming/Cooking
  • Favourite sport Chess
  • Favourite food/drink Burger & chips/Cider
Stephen
Stephen

Warehouse Operative

  • Likes Video games
  • Favourite sport Fencing
  • Favourite food/drink Salmon/Rum